Apple Admits Some iPhone 7 and 7 Plus Models Have Disabled Microphones During Phone Calls

Apple comes clean about disabled microphones during phone calls on some iPhone 7 and Plus models

For long Apple users believed that its products are devoid of any major kind of issues, bugs and virus attacks but sadly that doesn't hold true. Like every other smartphone, Apple's iPhone is also prone to bugs, glitches and attacks and this time around it’s quite embarrassing.

Apple has finally admitted that some of its iPhone 7 and 7 Plus models have been suffering from a bug which is disabling the microphone during phone calls. This issue is persistent with the iPhone 7 and Plus models running on the iOS 11.3 or later versions. Most of the users suffering from this bug have been seeing their speaker button greyed out during the calls or while using the FaceTime to video chat.

Knowing but not accepting

A number of users have been actively complaining about this issue on the Reddit and Twitter platform for past few months. They had specifically described the microphone issues on the social media but Apple has simply overlooked it. However, one of the leaked documents has suggested that Apple was alerted by its authorized service centres network but Apple has simply failed to take the action in time.

Apple engineers had come to the conclusion that only those iPhone 7 and 7 Plus models have affected which are running on the iOS version 1.3 or later versions. However, Apple has affirmed it is aware of the problem at hand and it is taking the right course of action to come up with a solution at the earliest for the iPhone 7 and 7 Plus users.

A noble solution

Apple has advised the tech support workers to relay the instruction to the customers. The best way to resolve this problem on the iPhone 7 and 7 Plus models is to unpair or turn any kind of Bluetooth devices or accessories connected with the smartphone. In case this fails to resolve the issue then run audio diagnostics which will give alert messages like "device could not detect dock" or "accessory not supported".

Upon receiving this messages on the iPhone 7 or 7 Plus models the tech support workers can start the lumber-some process of fixing the smartphone. The leaked documents, however, fail to clearly mention the software or hardware issue which seems to be plaguing a number of the iPhone 7 and 7 Plus devices.

Apple seems to be a bit sluggish for some time to perform widespread testing of its iOS updates before releasing it. The issues with the disabled microphone aren't widespread but it has caused considerable pain for quite a number of users who took to the social media to raise this issue.

Apple is known for its excellent yet stiff warranty policy which is both loved and hated by the iPhone users. This time Apple is making the exception of allowing the iPhone 7 and 7 Plus beyond warranty to be fixed without any questions. The major thing to consider here is the price which has simply been non-existent on the leaked documents as well.